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Citizens of the Russian Federation
Passport
Driver's license
Foreign citizens
Passport
Migration card/visa or entry visa

Minimum rental conditions

Age from 21 years
From 1 year of driving experience
Minimum prepayment when booking a car

FAQ

Is there a car delivery service available?

We can deliver the car to the address anywhere in the city and region. Delivery to other cities of Russia is possible by agreement with the company manager.

Do you work with foreigners?

Yes, the company has English-speaking managers and drivers.

Is it possible to return a car in another city?

Yes, in the regions where the company is present (Moscow, St. Petersburg, Sochi) return to another office is available. This service is additionally paid by agreement with our manager.

Is insurance included in the rental price?

The rental price includes hull insurance and MTPL, except for damage to:

  • wheels and rims;
  • chips and scratches on the body;
  • windows;
  • interior (standard terms and conditions of insurance companies)

If the service “100% protection” is activated, the price includes full insurance.

Are there any age restrictions?

Age from 21 years old, driving experience from 1 year.

How do I pay my rent?

You can pay for our services by cash, bank card, SBP, via QR code or our mobile application. Payment by legal entity's account is possible.

Is a bail bond required?

No deposit is required if the “100% protection” service is activated. In other cases - yes. The amount of the deposit depends on the car model.

Do you have any discounts?

Yes, we give discounts:

  • 5% for social media storis;
  • 10% for initial rentals via mobile app;
  • up to 50% for long-term rentals.

Additional discounts are offered to members of the club program.

Are there any mileage restrictions?

The standard limit is 150-300 km/day, depending on the vehicle. Overtravel is paid additionally.

Is it possible to contract for a legal entity?

Yes, you can. To execute the lease, you will need:

  1. A legal entity card;
  2. Driver's license (For each driver);
  3. Passport (for each driver)

Read more about car rental for legal entities here.

Can I return the vehicle early?

Yes, you can. One day's rent will be deducted.

Are there cameras in the interior of the vehicle and is audio recorded?

No, there are no AV locking devices in our vehicles.

What is the minimum and maximum period for which I can lease a car?

The minimum rental period is one day. The maximum period is unlimited. For long-term rentals we provide discounts of up to 50%.

Is it possible to rent a car with a driver?

Yes, you can rent any car from our fleet with a driver. The service is available for individuals and legal entities. Read more here.

Can the lease be renewed?

Yes, if the vehicle is not booked on the renewal dates.

Are there any restrictions on the area of operation?

By default, the territory of operation is the city where you receive the car + region. For travel to another region, prior agreement with the company manager is required.

What documents do I need for the lease?

A passport and a driver's license are required. The documents are checked during the initial application, and will not be required for subsequent applications.

How quickly is the lease finalized?

For the initial application 15-30 minutes. For repeat rentals, documents are no longer checked, so you can order a car in one click in the app or by calling the company.

Can I book a car in advance?

Yes, you can book your car at any time that is convenient for you.

What is the liability of the insurance?

KASKO insurance in case of accident or theft of the car is included in the price.

This insurance reduces the Lessee's liability in case of damage or theft of the car to the level of the deposit (security deposit). This applies to all persons authorized to drive the car under the rental agreement.

In case of a traffic accident, the culprit of which is not the client, the liability is equal to 0 rubles.

There is an option “100% protection”, in which the liability is equal to 0 rubles in all situations.

How are traffic police fines paid?

You can pay the fine either through our mobile app or the fine amount can be deducted from your bail bond.

Can I transfer control of my car to another person?

You can, as long as you add that person to the contract when you sign the lease.

What should I do in the event of a traffic accident?

If you have been involved in an accident with our vehicle, you need to call us and report the incident. We will take care of the problem.

What should I do if I don't return my vehicle on time?

Inform our manager about possible delay. A delay of 1 hour is free of charge. Further delay is calculated by hourly rate, individual for each vehicle.

Do you work at night?

Technical support and concierge service of the Company work round the clock. Car pickup and drop-off are possible upon agreement with the manager.

How do I book a car?

You can make a reservation by phone, via mobile application or online on the website. You will need to send a photo of your documents or come to the office for verification.

The process takes 15-30 minutes, after which the contract is signed and the car is issued. You can pick it up at the office or use the “Delivery to address” service.

Payment Methods

Cash
Bank card

Discounts up to 30% with a club card

We have developed convenient club cards that provide additional discounts on car rentals, as well as various privileges. By becoming a member of the Carloson club, you can be sure that you will have the opportunity to rent the most anticipated new products, which we try to please customers with, being among the first to purchase in Russia

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